Simplify maintenance with a QR code scan to trigger requests and real-time app alerts for fast response. Mobile approvals, digital logging, and structured work orders reduce Mean Time to Repair by up to 30% – boosting uptime and efficiency across every facility.
Recent Requests
From QR code scan to job completion, iFactory digitizes the entire request workflow – eliminating phone calls, paper forms, and lost requests forever.
Scan QR code on asset or submit via mobile, kiosk, or web.
Instant alerts to supervisors via push, email, and SMS.
Review, prioritize, and approve with one-tap mobile approval.
Technician receives work order with instructions and history.
Complete, document, and analyze for continuous improvement.
Anyone can report an issue – operators, tenants, staff, or visitors. Scan a QR code placed on the asset to auto-fill equipment details, use the mobile app, submit via a lobby kiosk, or log from the web portal. No training needed, no logins required for requesters.
Scan asset QR to auto-fill equipment and location details.
Submit with photo, description, and priority from any device.
Set up shared tablets in common areas for easy reporting.
Browser-based submission – no app install required.
Submit a Maintenance Request
The moment a request is submitted, iFactory sends instant notifications to the right people. Smart routing assigns requests based on priority, location, skill set, and workload – ensuring the right technician gets the right job immediately, with zero manual dispatching.
Instant mobile push, email, and SMS alerts.
Route by priority, location, skill, and availability.
Auto-escalate if not acknowledged within set timeframe.
Auto-notify requester on status changes and completion.
Notification Timeline • REQ-2847
Supervisors review and approve requests from their mobile device with a single tap. Set priority levels, add notes, raise material requisitions, and convert approved requests into work orders – all from the approval screen without switching between systems.
Raise parts requests directly from the approval screen.
Approved requests auto-convert to work orders.
Line 4 • Belt slipping, grinding noise • J. Martinez • 8 min ago
Once approved, technicians receive structured work orders with task instructions, priority levels, asset history, and attached documentation. Track labor hours, parts consumed, and inspection results in real-time – ensuring full traceability from request to completion.
Instructions, checklists, priority, and asset history.
Clock in/out per job for accurate costing.
Record parts used – auto-deducts from inventory.
Before/after photos attached to every job.
Progress
Track every request from submission to closure with real-time status updates. Requesters see live progress on their submissions. Supervisors monitor SLA compliance with automated timers, escalation alerts, and response time analytics across all locations.
Submitted → Approved → Assigned → In Progress → Complete.
Auto-tracked response and resolution SLAs per priority.
Escalate breached SLAs to managers automatically.
Collect satisfaction ratings on completed requests.
SLA Compliance • This Week
SLA by Priority
Analyze request data to continuously improve response times, identify recurring issues, and optimize staffing. Track MTTR reduction, request volumes by category, top-requested assets, and technician performance – all from real-time dashboards.
Monitor Mean Time to Repair trends over time.
Requests by day, week, category, and location.
Identify equipment generating the most requests.
Response time, completion rate, and satisfaction scores.
MTTR
↓ 30%Requests
This monthSLA Met
↑ 8%Satisfaction
/ 5.0Top Requested Assets
Maintenance requests flow seamlessly into work orders, assets, inventory, and analytics for a fully connected maintenance operation.
Auto-create from requests
Equipment history
Parts & materials
Auto-assign techs
MTTR & SLA reports
Link to PM schedules
Whether it’s a machine breakdown on the factory floor or a leaking pipe in a hospital – iFactory streamlines maintenance requests across all industries.
Line breakdowns, tooling requests, and machine faults.
HVAC, plumbing, electrical, and tenant service requests.
Medical equipment, bio-med, and facility maintenance.
Guest room requests, housekeeping, and facility issues.
Tenant maintenance requests with portal and feedback.
Classroom, lab, and campus facility request management.
Driver-reported vehicle issues and roadside breakdown requests.
Critical equipment failure alerts and outage reporting.
Faster reporting, instant routing, and structured work orders.
Immediate response to breakdowns eliminates extended outages.
Every request tracked, timestamped, and auditable.
Fast response and status transparency drive high satisfaction.
Everything you need to know about iFactory's Request Maintenance capabilities.
Each asset or equipment gets a unique QR code that you print and place on it. When anyone scans the QR code with their phone camera, iFactory automatically opens a request form pre-filled with the asset name, location, and type. The requester simply adds a description, selects priority, attaches a photo, and submits. No app install or login is required for requesters.
No. QR code requests and web portal requests require no app installation or account creation. Anyone – operators, tenants, visitors, or staff – can submit a request by scanning a QR code or using a browser link. The kiosk mode also allows shared tablet-based submissions in common areas. Only supervisors and technicians need accounts to manage and respond to requests.
iFactory’s AI considers multiple factors when routing requests: the issue category and required skill set, technician availability and current workload, physical proximity to the asset, shift schedule, and priority level. Emergency requests are routed to the nearest qualified available technician instantly. You can also configure manual assignment rules or override AI routing at any time.
iFactory sends notifications via mobile push notifications, email, and SMS. You can configure which channels each user receives, and set escalation rules that increase notification urgency over time. For example, a High priority request might start with a push notification, escalate to email after 15 minutes, and trigger SMS to the supervisor after 30 minutes with no response.
You define SLA targets per priority level – for example, Emergency: 30 min response / 2 hr resolution, High: 2 hr response / 8 hr resolution. iFactory automatically tracks time from submission, alerting when SLAs approach breach. Breached SLAs are escalated to managers and highlighted on dashboards. Historical SLA compliance is tracked for performance reporting.
Yes. When a supervisor approves a request, it automatically converts into a structured work order with all the request details, assigned technician, priority, and any additional instructions. For low-risk request types, you can configure auto-approval rules that skip manual review and create work orders instantly upon submission.
Yes. Requesters receive automatic status updates at every stage: Submitted, Approved, Technician Assigned, In Progress, and Completed. They can also check status via the original QR code link or web portal at any time. After completion, requesters can rate the service and leave feedback to help improve maintenance quality.
You can start receiving QR code requests within hours. Print QR codes for your assets, configure notification rules, and you’re live. Full setup with approval workflows, SLA timers, smart routing, kiosk mode, and analytics dashboards completes in 1–2 weeks. No requester training is needed – the QR scan interface is designed for zero-training instant use.
From QR scan to job completion in minutes. Reduce MTTR by 30% and never lose a request again. Schedule a free demo.